Terms & Services


Terms & Conditions – Bailey Boutiqe

1. Introduction

1.1 These Terms apply to your use of our Website or the purchase of Products offered through our Website.
1.2 Defined terms and rules of interpretation for these Terms are set out in paragraph 27.

2. Acceptance

2.1 You represent and warrant that: (a) you are a natural person at least 18 years old; (b) you are legally capable of entering into a binding contract with us; and (c) you are not prevented by any applicable law or contract from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to agree to these Terms.
2.3 You represent and warrant that you have not: (a) been convicted of a computer or internet-related offense; and (b) previously been refused products or access to the Website.
2.4 We reserve the right to deny you access to our Website if we deem such refusal necessary or appropriate.
2.5 Placing an order means: (a) your statement and warranty that you have carefully and fully read these Terms; (b) your offer to purchase the Order solely in accordance with these Terms; (c) your agreement that any order confirmation is formed solely on the basis of these Terms; and (d) your agreement with us to be bound by these Terms.
2.6 If you do not agree to these Terms, you must not use the Website and must not purchase Products.
2.7 You must expressly agree to these Terms in order to: (a) provide information to or via our Website; or (b) purchase a Product.
2.8 By visiting our Website, purchasing Products or agreeing to these Terms: (a) you also agree to our Privacy Policy; and (b) you agree and undertake to comply with our Acceptable Use Policy (see paragraph 12 below for more details).
2.9 We recommend that you print a copy of these Terms for future reference.
2.10 If you do not agree to these Terms, you cannot place an order or communicate with us.

3. Personal use

You acknowledge that you will use the Website only to purchase Products for your own personal and non-commercial use, as principal and not as agent or on behalf of another person.

4. Price

4.1 The prices for Products on our Website include delivery costs but exclude any fees, taxes, duties, levies or similar governmental charges (“duty unpaid and untaxed”).
4.2 All duties, fees, levies, taxes or other governmental charges and declarations for importing the Products to the delivery address are your responsibility and are not included in the Product price. Deliveries may result in additional costs in individual cases for which the seller is not responsible and which are borne by the customer. In addition to shipping costs, these include import duties or sales tax; as goods are shipped from a non-EU country (China), you must consult our customer service before ordering to check whether customs duties apply to a product. Customs or import taxes are not paid by us and are borne by the buyer. Our goods are always shipped “duty-free and untaxed”. The buyer is the “importer of record” and is responsible for the proper payment of duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As rules vary by country, please check your country’s customs and import duties before placing your order. It is the buyer’s responsibility upon receipt of the goods to verify full compliance with all laws and regulations of the importing country.
4.3 We will use our best efforts to ensure all details, descriptions and prices of Products on our Website are accurate. Errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you or do not receive a response, the order will be deemed cancelled and you will receive a full refund. If you choose to reconfirm, we will arrange delivery and charge or refund you as set out in our notice to you, using the same payment method used for the order.
4.4 We are under no obligation to fulfil an order if the price listed on the Website is incorrect (even after you have received an order confirmation).
4.5 Prices may change from time to time. Such changes will not affect an Order for which an order confirmation has been sent.

5. Placing an order

5.1 All orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation acknowledging receipt. If there are delivery issues or insufficient stock, we will notify you by email and refund any payments.
5.2 A Contract is only formed when we send you an Order Confirmation and only in respect of the Product(s) stated in it. These Terms form part of the Contract to the exclusion of all other terms.
5.3 If your order contains more than one Product, Products may be delivered separately at different times.
5.4 We reserve the right to remove Products from the Website at any time, and to edit or remove material or content from the Website. We are not liable to you or any third party for removing a Product or editing/removing Website content.
5.5 We reserve the right to refuse or reject any order you place at any time (even after sending an order confirmation). We are not liable to you or any third party for cancelling or rejecting an order.
5.6 If we cancel your order after receiving payment (and after sending an order confirmation), we will refund your payment in full.

6. Payment

6.1 You may pay for Products via any payment intermediary listed on our Website.
6.2 You may also pay all or part of your order with a voucher issued by us. Promotional vouchers can only be entered online at checkout.
6.3 We may use payment intermediaries to process payments between you and us. You agree that we may share documents and information about you with such intermediaries, including personal data.
6.4 We are not a regulated payment processor or money service provider and are not responsible for failed payments or issues caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate details during payment and all payments must be made with your own funds. By placing an order, you confirm that: (a) the payment method used is yours; (b) if applicable, you are the lawful owner of the promotional voucher; and (c) you have sufficient funds or credit to pay for the order.
6.6 We are not liable for unauthorized use of your credit, debit or prepaid cards by third parties, even if such cards have been reported stolen. We may notify relevant authorities (including credit bureaus) of fraudulent payments or unlawful activity.
6.7 You must not: (a) reverse or attempt to reverse a payment you made for Products; or (b) charge back any payment you made for Products.
6.8 You will fully indemnify us in respect of any chargebacks or reversals and any loss, costs, liabilities or expenses arising from or related to such chargebacks or reversals.

7. Delivery

7.1 We aim to deliver your order to the delivery address you provided.
7.2 We provide an estimated delivery date at checkout.
7.3 We may notify you if we expect to miss the estimate, but we are not liable for any loss, liability, costs, damages, charges or expenses due to late delivery to the extent permitted by law.
7.4 We may be unable to deliver Products to certain locations. We will inform you and either cancel and refund the order or deliver to another address you confirm.
7.5 All risk in the Product passes to you on delivery to the delivery address unless delivery is delayed by your breach of these Terms. Risk passes when delivery would have occurred but for your default.
7.6 If you are unable to receive or collect your order, we may leave a card with re-delivery or collection instructions.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery or failure to collect from the carrier, we may charge you all reasonable costs incurred to return the order to sender, without prejudice to our other rights or remedies.
7.8 Goods are dispatched within 2–120 days after receipt of payment. Standard delivery time is 20–30 business days, in exceptional cases up to 16 weeks, unless otherwise stated in the item description. The owner does not ship directly. The order is shipped by the manufacturer once the entire order is in stock there.
7.9 All duties, charges, customs, taxes or other governmental levies and declarations for importing Products to the delivery address are your responsibility and not included in the price. (Further customs/import details are as described in 4.2 above.)

8. Order cancellation or changes

8.1 After placing an order on our Website, you may cancel or change it by emailing us.
8.2 Once an order is packed, it cannot be cancelled or changed; instead, it must be returned per paragraph 10. As goods ship from Asia, there may be longer transit times outside our control. If goods are already en route, cancellation is not possible. Wait to receive the goods and return them to us. You may notify us of your cancellation in advance. To enable the fastest possible return, please send us proof of shipment. An early refund is possible at the earliest 16 weeks after order receipt if the goods were not received.
8.3 As we operate a fully automated system, orders are activated immediately after submission. We therefore cannot interrupt dispatch until delivery; refunds before receipt are only possible up to 24 hours after ordering.

9. Defective products

9.1 You acknowledge Products are standard items and not custom-made to your specific requirements.
9.2 All product descriptions, information and materials on the Website are provided “as is” without warranties, express or implied.
9.3 Images of Products may differ slightly from the actual Product you receive.
9.4 If the Product you receive is defective, email us identifying the item to be returned and attach a photo of the defect.
9.5 You may return the Product to us in accordance with paragraph 10.
9.6 We will inspect the Product upon receipt. Our processing time depends on your order.
9.7 We will notify you by email if we determine the Product is defective.
9.8 Our sole obligation in respect of defective Products is, at our discretion: (a) replace the Product and pay delivery costs to the delivery address, with you returning the defective Product to us, after which we will deliver a replacement; or (b) pay you an amount equal to the Product price and return shipping of the defective Product. We will pay this amount to the account and via the same payment method used for the order.
9.9 If we determine the Product is not defective, we may, at our discretion, decline to refund the purchase price and may require you to pay reasonable service fees, charged to the payment method used. We are not liable for loss, liability, costs, damages, charges or expenses arising from this paragraph to the extent permitted by law.

10. Returns and refunds

10.1 Our Returns Policy forms part of these Terms.
10.2 If you are not completely satisfied, email us identifying the item to be returned and send it back to us. The withdrawal period is 30 days from the day you or a third party named by you (other than the carrier) has taken possession of the last product.
10.3 Returns and return costs are the customer’s responsibility.
10.4 The product must be received by us for you to be eligible for a refund. We check returned items upon arrival.
10.5 You must ensure the Product is sent back in the same condition as received and properly packaged. The Product must be unused, tags untampered, and in the original packaging. If a Product is returned in an unsuitable condition, we reserve the right to refuse the return.
10.6 Our return processing time depends on your order.
10.7 If we are satisfied with the condition, we will email approval of your return. After approval, the amount will be refunded soon to the payment method used.
10.8 The return is complete when we have physically received the goods.
10.9 Because goods are shipped from Asia, there may be longer transit times outside our control. If the goods are already on their way to you, cancellation is not possible. Wait to receive the goods and return them to us. You may notify us of your cancellation in advance. To enable the fastest possible return, please send proof of shipment. An early refund is possible at the earliest 16 weeks after order receipt if the goods were not received.

11. Vouchers

11.1 You may use our promotional vouchers or discounts when paying for Products on the Website.
11.2 To redeem, enter the voucher or discount code on the checkout page.
11.3 Once applied, the voucher/discount will be reflected in your order total at checkout.
11.4 Only one promotional voucher or discount per order.
11.5 Promotional voucher credit bears no interest and has no cash value.
11.6 If the promotional credit is insufficient, you may pay the difference using another available payment method.
11.7 If you used a promotional voucher for a returned order, the voucher value is not refunded. Any portion paid via another payment method may be refunded.

12. Acceptable use

12.1 You must not (“Prohibited Use”):
(a) use the Website in any way that causes or may cause damage to it or impairment of performance, availability or accessibility;
(b) use the Website unlawfully, illegally, fraudulently or harmfully, or in connection with such purposes;
(c) use the Website to copy, store, host, transmit, send, use, publish or distribute material consisting of (or linked to) spyware, viruses, Trojans, worms, keystroke loggers, rootkits or other malicious software;
(d) without our express written consent, conduct systematic or automated data collection (including scraping, data mining, extraction or harvesting) on or relating to the Website;
(e) access or otherwise interact with the Website via robot, spider or other automated means;
(f) violate the robots.txt policies of the Website;
(g) use data collected via the Website for direct marketing (including email, SMS, telemarketing or direct mail);
(h) use data collected via the Website to contact persons, businesses or other entities;
(i) use or direct the Website to interact with any device unless expressly authorized;
(j) directly or indirectly use the Website infrastructure to initiate, propagate, participate in or attempt to hack or to send bandwidth-overloading, malicious or potentially harmful network messages to any device, whether ours or not;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or access the Website structure or source code;
(l) use or access the Website to create a similar or competing product or service, or provide benchmarking or comparative studies to a third party;
(m) sell, assign, sublicense, transfer, distribute or lease your access to the Website;
(n) make the Website available to third parties via a private computer network;
(o) edit or otherwise modify any content or paper/digital copy of any material printed or copied from our Website;
(p) use the Website in any manner prohibited by any law or regulation applicable to Website use;
(q) conduct unauthorized research or place an unauthorized order; or
(r) place speculative, false or fraudulent orders.
12.2 You are liable to us for any damage, loss, liability, costs or expenses suffered or incurred by us arising from or in connection with any Prohibited Use by you.
12.3 You agree to notify us as soon as reasonably possible after becoming aware of any person engaging in Prohibited Use. You will reasonably assist us in any investigation we may conduct based on information you provide.
12.4 You must ensure that all information you provide to us via or in connection with the Website or Products: (a) is true, accurate, current and complete and not misleading; (b) complies with applicable law; (c) does not infringe privacy, data protection, confidentiality or IP rights; and (d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.
12.5 You must promptly provide any documents or information we request to verify your identity, and promptly update all information so it remains complete and accurate.
12.6 You must comply with all applicable laws regarding your use of the Website; it is solely your responsibility to ensure such compliance.
12.7 Email us if you discover material or activities on our Website that breach these Terms.

13. Website links

13.1 Links from our Website to third-party websites and resources are provided for information only and do not constitute a recommendation or endorsement by us.
13.2 You acknowledge and agree we have no rights or control over the content of third-party sites or resources linked or referenced on our Website.
13.3 You may link to our home page provided you do so in a fair and lawful manner that does not damage or exploit our reputation.
13.4 You must not link in a way that suggests any association, approval or endorsement by us where none exists.
13.5 You must not link to our Website from any website you do not own.
13.6 You must not frame our Website on any other site, nor create a link to any part of our Website other than the home page.
13.7 We reserve the right to withdraw linking permission without notice.
13.8 The website from which you link must comply with the content standards in our Acceptable Use Policy (paragraph 12).
13.9 Contact us to obtain prior approval for any link not compliant with this paragraph 13.

14. Intellectual property rights

14.1 The code, structure and organization of the Website are protected by intellectual property rights.
14.2 We own or are licensed to all IP rights in our Website and its content and materials published on it, protected worldwide by applicable laws and treaties. All such rights are reserved.
14.3 You may use the Website and all content on it only for your personal, non-commercial use in accordance with these Terms.
14.4 You agree to notify us of any suspected infringement of IP rights belonging to us.
14.5 You must not use our trademarks without prior written consent unless they form part of material you use (and accurately reproduce) in accordance with paragraph 13.

15. Privacy Policy

15.1 Our Privacy Policy forms part of these Terms.
15.2 We use cookies on our Website, including to assess how customers prefer to view our Website. By accepting these Terms, you also consent to our use of cookies for this purpose. See our Privacy Policy for details.
15.3 If you provide us with personal data, we will process it in accordance with your instructions from time to time and will take reasonable security measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction or damage.
15.4 Unless special precautions are taken or otherwise agreed in writing, information and documents arising in the course of the sale of Products may be shared by us and, in particular, may be accessible electronically to our employees, officers, advisers or agents.

16. Viruses

16.1 We do not guarantee our Website is secure or free from bugs or viruses.
16.2 You are responsible for configuring your IT, computer programs and platform to access our Website. Use your own antivirus software.
16.3 You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorized access to our Website, the server on which it is stored or any server, computer or database connected to it.
16.5 You must not attack our Website via a denial-of-service or distributed denial-of-service attack.
16.6 If we believe you have breached this paragraph 16, your right to use our Website will cease immediately. We may report breaches to law enforcement and will do so where required by law.

17. Liability

17.1 Subject to paragraph 17.13, we disclaim all liability to the extent permitted by law and accept no responsibility for any loss suffered by you or any other person arising from: (a) third-party or user content; (b) our content, including its accuracy, completeness or timeliness; (c) the Products, including quality, images, description or specifications, conformity with description and fitness for purpose; (d) reliance on information in these Terms or on our Website or features provided herein or thereon; (e) inability to access the Website or any part of it, or interruptions, partial access or errors; and (f) any failure or delay in performance caused by circumstances beyond our reasonable control (including telecom failures, power outages, terrorism, fuel strikes, severe weather, computer failures, supplier delivery issues, labor disputes and staff absence due to illness or injury).
17.2 We are not liable (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for loss of profit, business opportunity, goodwill, savings or benefit, or for any indirect, special or consequential loss or damage, even if foreseeable or if notified.
17.3 Our total liability arising out of these Terms (including your purchase of Products) or not expressly excluded is limited to the higher of US$1,000 or five times the price you paid for the Product(s) giving rise to liability, less any unpaid amounts you owe us.
17.4 Any claim must be brought within one year after the act or omission alleged to have caused the loss or cost.
17.5 Except where claims cannot be excluded or limited by law, you may not bring a personal claim against any of our employees, officers, advisers or other agents involved in performing the relevant obligations.
17.6 All representations, warranties and conditions (including implied warranties of satisfactory quality, conformity with description and fitness for purpose) are excluded to the extent permitted by law.
17.7 A claim may only be brought against us (including our employees, officers or advisers) arising from an act or omission, which includes a series of related acts/omissions and all claims arising from one matter.
17.8 The limitations in this paragraph 17 apply to our joint and several liability to you (and any third party to whom we may be liable) with respect to a claim; you and such other persons together may only recover once from us for the same loss.
17.9 Where a limitation applies regardless of amount, it applies to our entire service or supply of products; no separate aggregate limits apply to you, any group company or any person designated by a business user.
17.10 If we are jointly liable with another party, we are only obliged to pay the portion reasonably attributable to our fault. We need not pay the portion attributable to another party.
17.11 Any liability owed by us to you shall be reduced by the portion for which another party would have been liable had you brought proceedings against that party or had we sought contribution from that party.
17.12 When assessing whether other parties are liable to you, no account shall be taken of your inability to pursue remedies because actions are time-barred, the party lacks means, relies on exclusions/limitations, or no longer exists.
17.13 Nothing in these Terms limits or excludes our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or reckless disregard of professional duty; (c) for any liability that cannot be excluded or limited under the relevant jurisdiction; and (d) to less than the minimum amount required by any applicable law or regulation, in which case that minimum shall apply.

17.14 These provisions are an exhaustive list of remedies available under or in connection with these Terms.

18. Indemnity

18.1 On demand, you shall fully indemnify and hold harmless the Indemnified Parties from all claims, costs and losses of any kind suffered or incurred by the Indemnified Parties arising from or in connection with: (a) any material breach by you of these Terms; (b) fraud, negligence, misconduct or recklessness regarding your obligations; and (c) your use of our Website.
18.2 We may recover from you all reasonable out-of-pocket costs incurred in relation to an indemnity claim, payable on demand.

19. Force Majeure

19.1 If a Force Majeure Event continues for more than one week, we may terminate these Terms immediately on written notice without liability other than refund of any Product you have paid for but not received.
19.2 We reserve absolute discretion over the solution we apply to perform our obligations fully if a Force Majeure Event occurs.

20. Variations

20.1 We may amend these Terms from time to time. We will notify you in advance of material changes we consider may adversely affect you. The then-current Terms apply to your use of the Website and Products offered through it.
20.2 If you do not agree to the amended Terms, you must stop using the Website or purchasing Products.
20.3 If you have expressly consented to these Terms, we will seek your express consent to the revised Terms before you first purchase Products after the change takes effect. If you do not expressly agree within the timeframe we set, you must stop using the Website or purchasing Products.

21. Your breach

21.1 Without prejudice to our other rights, if you breach these Terms or we reasonably suspect you have, we may: (a) send one or more formal warnings; (b) temporarily block your access; (c) stop processing an order; (d) refuse to accept any payment from you; (e) permanently prohibit your access; (f) block computers using your IP address; (g) contact one or more of your ISPs to request they block your access; or (h) take legal action against you.
21.2 If we suspend, prohibit or block your access to the Website or any part of it, you must not take any action to circumvent such suspension, prohibition or blocking.

22. Termination and suspension

22.1 You may stop using the Website at any time.
22.2 We may suspend provision of the Website at any time with or without cause and with or without notice.
22.3 Without prejudice to 22.2, we may suspend or terminate your access if your use causes or risks legal liability of any kind or interferes with others’ use.
22.4 We will try to give you prior notice of suspension or termination, but may do so immediately and without notice at our discretion.
22.5 We do not guarantee the Website will always be available or uninterrupted. We may discontinue, suspend, withdraw or restrict it for business or operational reasons. We will try to give reasonable notice. You are not entitled to compensation if the Website is discontinued, suspended, withdrawn or changed.

23. Consequences of termination

23.1 Upon termination, any obligation to provide Services to the Customer ceases immediately.
23.2 You are not entitled to compensation for loss of rights, goodwill or any other loss resulting from termination for any reason.
23.3 Termination is without prejudice to rights already accrued and leaves unaffected provisions which by their terms apply or come into force thereafter. Paragraphs 17 (Liability) and 18 (Indemnity) survive termination.

24. General

24.1 You may not assign your rights under these Terms.
24.2 Rights, powers and remedies in these Terms are cumulative unless expressly stated and without prejudice to those provided by law.
24.3 We outsource Website hosting to a third party.
24.4 If any provision is limited in validity or enforceability by law, it shall be valid and enforceable to the extent permitted; the remainder remains unaffected.
24.5 Failure or delay in exercising any right is not a waiver. A waiver of breach is not a waiver of subsequent breach or of any other provision.
24.6 Exercise of rights under these Terms does not require consent of any third party.
24.7 These Terms are for the benefit of and enforceable by you and us and are not intended to benefit or be enforceable by third parties.

25. Governing law

25.1 These Terms, their subject matter and formation (and non-contractual disputes or claims) are governed by the laws of Hong Kong.
25.2 Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under Hong Kong law. The seat of arbitration is Hong Kong. One arbitrator. Proceedings in English.

26. Company details

Email: Help.baileyboutique@gmail.com

27. Interpretation

27.1 In these Terms: “Contract” means your order for a Product or Products in accordance with these Terms which we accept per paragraph 5.2; “Customer” means any natural person placing an order on the Website; “Delivery Address” means the delivery address stated in the relevant Order; “Estimated Delivery Date” means an estimated delivery date for an Order; “Force Majeure Event” means any event or circumstance causing failure or delay in performance of our obligations due to causes beyond our reasonable control …; “Indemnified Parties” means us, any Affiliate and their respective officers, employees, contractors and agents; “Intellectual Property Rights” means all IP rights including patents, trademarks, design rights, copyright, database rights, trade secrets and similar rights; “Order” means the order you submit via our Website to purchase a Product or Products from us; “Order Confirmation” means our email confirming your Order under paragraph 5.2; “Payment Intermediary” means a third party we use to process payments; “Product” means a product offered on our Website; “Website” means the website; “Website Infrastructure” means all our systems (including code) that enable, deliver or describe the Website.
27.2 References to “paragraphs” are to paragraphs of these Terms.
27.3 Headings are for convenience only and do not affect interpretation.
27.4 Words in the singular include the plural and vice versa; words denoting a gender include every gender; references to persons include individuals, companies, corporations or partnerships. Email us if you have questions or comments about these Terms, the Website or the Products.

About Bailey Boutiqe

Welcome to Bailey Boutiqe, your online fashion haven for stylish women and men! Driven by a passion for the latest trends and unique pieces, we strive to give you an unforgettable shopping experience.

Our mission
At Bailey Boutiqe, we believe everyone should look and feel their best. That’s why we carefully curate a diverse collection of high-quality garments that match today’s fashion. Whether you’re after a trendy outfit for a special occasion or everyday casual wear, you’ll find it at Bailey Boutiqe.

Why choose Bailey Boutiqe?

  • Extensive collection: A wide range of women’s and men’s fashion, featuring established brands and up-and-coming designers.

  • Always on-trend: We keep our finger on the pulse and continuously add new items aligned with the latest trends.

  • Unique pieces: In addition to our core assortment, you’ll find unique items you won’t see anywhere else.

  • Customer-first: We want your experience to be great. We’re here with personal advice and service.

  • Easy online shopping: A user-friendly webshop with multiple secure payment options. Your order is packed with care and delivered to your door.

Team Bailey Boutiqe
We hope you’re as excited about Bailey Boutiqe as we are! Don’t hesitate to contact us if you have questions or need help finding the perfect outfit.